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Dispatch SOS

Leveraging AI to provide key data to first responders, reduce false alarms, and coordinate emergency response approach

Scope: Deliver a working demo in 1.5 months as a proof concept

Due to limited contextual information emergency response teams lose precious time verifying the details around an emergency.

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Current issues

Dispatchers

False Alarms

Dispatchers are forced to rely on reports that are often incorrect. In fact 90% responses are false alarms. Dispatchers lack the contextual data to identify and respond to many emergencies

First responders

Under Informed

When there is a legitimate fire, firefighters often arrive on scene without key details on the state of the building and are forced to spend precious time collecting information. Sometimes, they learn they are lacking the tools to address the emergency

Building safety teams

Disconnected

While building safety teams are a
key part of the process, their information is often lost in the shuffle between the initial call, automated responses, dispatch, and the eventual arrival of firefighters, diminishing their ability to add value and provide
crucial context

Product Overview

Dispatch SOS provides EMS teams with real time data of the emergency by compiling and condensing sensor data in a digestible and impactful way. This allows them to prioritize more effectively, reducing both property damage and potential losses of life

Story Boarding

Story boarding was a key exercise to identify and prioritize problems, what data was required to solve them, understand the availability of said data, and specify the systems that would be leveraged throughout

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Final Design

Coordinated response with real time building data

Product demo was successful at capturing building data and translating key information to specific stakeholders.
 
First responders, dispatchers, building managers, and insurers were interested in this product, all highlighting different aspects of the experience.

I launch innovative products that drive key business outcomes through my product design and strategy background

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